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 Bledsoe Wrist Lacer 8" 
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Shipping & Returns Shipping & Returns

Return Policy

 

 

If you are not completely satisfied with your purchase from Kneedabrace.com you may return most (see non-returnable items section) items within 30 days of purchase date minus a 15% restocking fee. All returns are subject to the terms and conditions below. Please read and follow all directions.

 

 

1: Each item must have a separate RMA number (Return Merchandise Authorization Number). This number must be clearly written on the outside of the shipping box. You may obtain an RMA number by emailing us at support@kneedabrace.com.

 

2: All returns and exchanges must be postmarked with 30 days of purchase. Returned items postmarked after 30 days of purchase will be returned at the customers expense.

 

3: Non- returnable items. All Items must be returned in new, unworn and undamaged condition. Any product showing signs of wear or being soiled in any way will not be accepted for exchange or return, and will be returned to the customer and a $10 inspection/shipping fee will be billed to the customer’s credit card used when the order was placed. All items must have undamaged original manufacturing packaging and shipped back in the original shipping boxes so keep your original manufacture’s packaging and shipping boxes.

 

4: Items returned with and RMA number are subject to a 15% restocking fee. Items returned without an RMA number are subject to a 25% restocking fee. An item sent back for credit will only be credited to the card that was used to make the purchase. Customer is responsible for all shipping charges of returned items.

 

5: Exchange for a different size. If you wish to exchanged an item for a different size we may waive the restocking fee, but shipping fees still apply. We cannot guarantee sizing of an item. The sizing, indicated on our websites, come directly from the manufacturer’s recommended sizing charts. Please make sure the sizing is correct before ordering.

 

6: All hot and cold therapy products and certain other item due to health regulations cannot be returned unless there is a problem with there functionality at which time will be replaced with a new one if it is still under the manufacture’s warranty. All warranties are the responsibility of the manufacturer’s. Please refer to there respective websites for warranty information.

 

7: Refunds will be credited to the card used at the time of purchase less restocking and shipping fees. The customer is responsible for all shipping charges on returns and exchanges.

 

 

 

Shipping Directions

 

1: Login to the account you used to purchase the item you want to return. Click on the item you want to return. Click on need to return this product. Fill out all information completely and obtain an RMA number.  Items returned with an RMA number will be subject to a 25% restocking fee.

 

2: Please place item with all documentations and accessories in original manufacturer’s packaging into original shipping box. Clearly place RMA number on outside of shipping box. Place in the box a copy of your original invoice. Please write down you credit card number and expiration date, ( our system does not hold onto credit card information for customer protection) email address, and phone number on the copy of your invoice so we may contact you in case we have questions about your return. Please only use proper shipping boxes. No shipping envelopes.

 

3: After placing your name, address, RMA number on outside of box ship to: Kneedabrace.com 3814 Auburn Blvd., Suite 75

Sacramento, CA 95821.

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3814 Auburn Blvd., Suite 75, Sacramento, CA 95821 - (916) 485-5809 or (888) 500-5994
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