are not completely satisfied with your purchase from
Kneedabrace.com you may return most
non-returnable items section) items
within 30 days of purchase date
minus a 15% restocking fee. All returns are subject to the terms and
below. Please read and follow all directions.
Each item must have a separate RMA number (Return
Merchandise Authorization Number). This number must be clearly written
outside of the shipping box. You may obtain an RMA number by emailing
us at firstname.lastname@example.org.
returns and exchanges must be postmarked with 30 days
of purchase. Returned items postmarked after 30 days of purchase will
returned at the customers expense.
3: Non- returnable
items. All Items must be returned in
new, unworn and undamaged
Any product showing signs of
wear or being soiled in any way will not be accepted for exchange or
and will be returned to the customer and a $10 inspection/shipping fee
billed to the customer’s credit card used when the order was
placed. All items
must have undamaged original manufacturing packaging and shipped back
original shipping boxes so
original manufacture’s packaging and shipping boxes.
Items returned with and RMA number are subject to a 15%
restocking fee. Items returned without an RMA number are subject to a
restocking fee. An item sent back for credit will only be credited to
that was used to make the purchase. Customer is responsible for all
charges of returned items.
Exchange for a different size. If you wish to exchanged
an item for a different size we may waive the restocking fee, but
still apply. We cannot guarantee sizing of an item. The sizing,
our websites, come directly from the manufacturer’s
recommended sizing charts.
Please make sure the sizing is correct before ordering.
hot and cold therapy products and certain other item
due to health regulations cannot be returned unless there is a problem
there functionality at which time will be replaced with a new one if it
still under the manufacture’s warranty. All warranties are
of the manufacturer’s. Please refer to there respective
websites for warranty
Refunds will be credited to the card used at the time of
purchase less restocking and shipping fees. The customer is responsible
shipping charges on returns and exchanges.
Login to the account you used to purchase the item you
want to return. Click on the item you want to return. Click on need to
this product. Fill out all information completely and obtain an RMA
returned with an RMA number will be
subject to a 25% restocking fee.
Please place item with all documentations and accessories
in original manufacturer’s packaging into original shipping
box. Clearly place
RMA number on outside of shipping box. Place in the box a copy of your
invoice. Please write down you credit card number and expiration date,
system does not hold onto credit card information for customer
email address, and phone number on the copy of your invoice so we may
you in case we have questions about your return. Please only use proper
shipping boxes. No
After placing your name, address, RMA number on outside
of box ship to: Kneedabrace.com 3814 Auburn Blvd., Suite 75